1 Introduction
This Privacy Policy ("Policy") is published by 560bet ("Company", "We", "Us", "Our") and governs the collection, use, storage, disclosure, and protection of personal data obtained from users ("Member", "User", "You") of the 560bet platform, accessible at https://560bet.click and all associated services.
560bet is committed to protecting the privacy and security of our members. This Policy describes our data practices in clear, plain terms so you understand precisely how your personal information is handled from the moment you create an account through to the closure of your membership. We encourage you to read this document in full.
By accessing and using the 560bet platform, registering an account, or making a deposit, you acknowledge that you have read, understood, and agreed to the data practices described in this Privacy Policy. If you do not agree with any aspect of this Policy, you should discontinue your use of the platform immediately.
2 Definitions
Throughout this Policy, the following terms carry the meanings set out below:
- "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to name, identification number, contact details, financial information, and device identifiers.
- "Processing" means any operation performed on Personal Data, including collection, recording, storage, use, disclosure, or deletion.
- "Data Controller" means 560bet, which determines the purposes and means of processing Personal Data collected through the platform.
- "Data Processor" means a third party that processes Personal Data on behalf of 560bet under written instruction, such as payment processors and identity verification providers.
- "KYC Data" means identity verification documentation submitted by a Member, including government-issued identification, proof of address, and selfie photographs.
- "Cookies" means small text files placed on a Member's device by the platform's web server to enable session management, preference storage, and usage analytics.
- "Special Category Data" means particularly sensitive personal data such as government identity numbers, financial account details, and health-related information where applicable.
3 Data We Collect
560bet collects Personal Data across three broad categories. The following table summarises the types of data collected and their primary purpose:
| Category | Data Types | Purpose |
|---|---|---|
| Identity & Contact | Full legal name, date of birth, Malaysian MyKad / NRIC / Passport number, email address, mobile number | Account registration, KYC verification, age compliance (21+) |
| Financial | Preferred payment method details (e-wallet registered number, bank account number, crypto wallet address), transaction history, deposit and withdrawal records in MYR or crypto equivalent | Payment processing, fraud prevention, AML compliance |
| Technical & Usage | IP address, device type, operating system, browser type, pages visited, bet history, session duration, login timestamps | Platform security, fraud detection, service improvement, responsible gambling monitoring |
| KYC Documents | Scanned or photographed government-issued ID, proof of address document, selfie photograph with ID | Identity verification, regulatory compliance, anti-fraud |
| Communications | Support chat transcripts, email correspondence, feedback submissions | Customer support, dispute resolution, quality assurance |
We collect only the minimum data reasonably necessary to provide the services described and to comply with applicable legal and regulatory obligations. We do not collect unnecessary or excessive Personal Data.
4 How We Collect Data
Personal Data is collected through the following channels:
- During account registration, where you provide your name, date of birth, email address, and contact number.
- When you complete KYC verification by uploading identity and address documents.
- When you initiate a deposit or withdrawal using your chosen payment method — DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong, or cryptocurrency.
- When you contact our customer support team via live chat or email.
- When you voluntarily complete surveys, promotional sign-ups, or feedback requests.
- Through session cookies and browser storage when you access the platform.
- Via server logs that record your IP address, device identifiers, and navigation patterns for security and analytics purposes.
- Through our responsible gambling monitoring systems, which track session length, wagering frequency, and net win/loss trends.
- Identity verification partners who cross-reference your submitted documents against public records.
- Payment providers who confirm transaction statuses and flag suspicious activity.
- Fraud prevention services that provide risk-scoring data to help us identify potentially fraudulent registrations.
5 Legal Basis for Processing
560bet processes Personal Data on the following legal bases, depending on the nature and purpose of the processing activity:
- Contractual Necessity: Processing required to perform the contract between 560bet and the Member — including account management, payment processing, and customer support.
- Legal Obligation: Processing required to comply with applicable laws and regulatory requirements, including anti-money laundering (AML) obligations, age verification mandates, and responses to lawful government requests.
- Legitimate Interests: Processing conducted in pursuit of 560bet's legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by the Member's data protection rights.
- Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily for marketing communications and optional analytical cookies. You may withdraw consent at any time without detriment.
6 How We Use Your Data
560bet uses the Personal Data collected for the following specific purposes:
- To create, manage, and maintain your 560bet account and ensure its ongoing security.
- To verify your identity and age (21+) in compliance with our account eligibility requirements.
- To process deposits, withdrawals, and betting transactions accurately and in a timely manner.
- To detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct.
- To comply with applicable legal and regulatory obligations, including responding to lawful requests from competent authorities.
- To administer bonus programmes, loyalty rewards, and promotional offers in accordance with their respective terms.
- To monitor responsible gambling indicators and, where appropriate, proactively reach out to members showing signs of problem gambling behaviour.
- To improve the platform's performance, user interface, and game selection based on aggregated and anonymised usage analytics.
- To communicate service updates, security alerts, and platform notices essential to your account.
- To send marketing communications, including promotional offers and event notifications, where you have provided consent to receive such communications.
7 Data Sharing & Disclosure
560bet does not sell, rent, or lease your Personal Data to third parties for their own commercial purposes. We share Personal Data only in the following limited circumstances:
We engage reputable third-party service providers who process Personal Data strictly on our behalf and under our written instruction. These include:
- Payment processors enabling transactions via DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong, and cryptocurrency networks.
- KYC and identity verification partners who validate government-issued identification documents.
- Cloud infrastructure and server hosting providers that store platform data in secured environments.
- Fraud detection and cybersecurity services that analyse transaction and login patterns.
- Customer support platform operators who manage live chat and ticket systems on our behalf.
All Data Processors engaged by 560bet are contractually obligated to maintain appropriate security standards and to process data only for the specific purposes instructed.
We may disclose Personal Data to competent governmental, regulatory, or law enforcement authorities where required to do so by law, court order, or regulatory directive. We will, where legally permissible, notify the affected Member of such disclosure.
In the event of a merger, acquisition, restructuring, or sale of substantially all of 560bet's assets, Personal Data may be transferred to the acquiring entity as part of that transaction. Members will be notified of any such transfer and any material change in data practices that results from it.
8 Cookies & Tracking Technologies
The 560bet platform uses cookies and similar tracking technologies to ensure the platform functions correctly, to enhance your experience, and to gather analytics that help us improve the service. We use the following categories of cookies:
- Strictly Necessary Cookies: Essential for the platform to function. These include session authentication tokens, security identifiers, and load-balancing cookies. They cannot be disabled without impairing platform functionality.
- Functional Cookies: Used to remember your preferences, such as language settings, display preferences, and deposit method defaults, to provide a more personalised experience.
- Analytical Cookies: Used to collect aggregated and anonymised data about how members use the platform — including pages visited, time on site, and navigation paths — to inform product improvements.
- Marketing Cookies: Used only where you have provided explicit consent, to deliver relevant promotional communications and measure the effectiveness of marketing campaigns.
You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some platform features. Clearing browser cookies will log you out of your current session.
9 Data Retention
560bet retains Personal Data for as long as necessary to fulfil the purposes for which it was collected, to provide the services described, and to comply with applicable legal and regulatory obligations. Specific retention periods are guided by the following principles:
- Active Account Data: Retained for the duration of the Member's account and for a minimum of five (5) years following account closure to meet AML record-keeping requirements.
- Transaction Records: Financial transaction history is retained for a minimum of seven (7) years in accordance with standard financial record-keeping obligations.
- KYC Documents: Identity verification documents are retained for the period of account activity plus five (5) years post-closure, unless a longer period is required by law.
- Support Communications: Customer support records are retained for three (3) years from the date of last interaction for quality assurance and dispute resolution purposes.
- Marketing Data: Contact data held for marketing purposes is retained until you withdraw consent or request its removal, after which it is promptly deleted.
When Personal Data is no longer required for any of the above purposes, it is securely deleted or anonymised using industry-standard methods to prevent reconstruction.
10 Data Security
560bet implements a comprehensive set of technical and organisational security measures designed to protect Personal Data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes:
- 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
- Encryption of sensitive data at rest in our databases, including KYC documents and payment details.
- Strict role-based access controls ensuring that personnel access only the data required for their specific functions.
- Two-factor authentication (2FA) options for Member accounts and mandatory 2FA for internal system access.
- Regular third-party penetration testing and security audits of our platform infrastructure.
- Real-time intrusion detection and automated alerting for abnormal access patterns.
- Secure, redundant data centre hosting with physical access restrictions.
In the event of a Personal Data breach that is likely to result in a high risk to your rights and freedoms, 560bet will notify affected Members without undue delay and will take all reasonable steps to contain and remediate the breach.
11 Your Rights
As a user of the 560bet platform, you hold the following rights with respect to your Personal Data. To exercise any of these rights, contact our support team at [email protected]. We will respond within 30 days of receiving a valid request.
Right of Access
You have the right to request a copy of all Personal Data held about you by 560bet, including how it is used and with whom it has been shared.
Right to Rectification
You may request correction of any inaccurate or incomplete Personal Data we hold about you. Corrections will be processed within a reasonable timeframe.
Right to Erasure
You may request deletion of your Personal Data where it is no longer needed for the purposes for which it was collected, subject to our legal retention obligations.
Right to Restrict Processing
You may request that we limit how we use your data in certain circumstances — for example, where you contest the accuracy of the data while we investigate your concern.
Right to Data Portability
Where processing is based on consent or contractual necessity, you may request a copy of your Personal Data in a structured, machine-readable format for transfer to another service provider.
Right to Object
You may object to the processing of your Personal Data where it is based on our legitimate interests, including profiling for direct marketing purposes. We will cease such processing unless we can demonstrate compelling legitimate grounds.
Please note that certain rights may be limited where the exercise of that right conflicts with 560bet's legal obligations, such as our duty to maintain financial transaction records under applicable AML regulations.
12 Children & Minors
The 560bet platform is strictly restricted to persons who are at least 21 years of age. We do not knowingly collect, process, or store Personal Data from any person under the age of 21. Age verification is a mandatory component of our account registration and KYC process.
If we become aware that Personal Data has been collected from a person under 21, we will immediately close the associated account, forfeit any funds in accordance with our Terms and Conditions, and permanently delete all associated Personal Data without further notice.
If you believe that a person under 21 has registered an account on the 560bet platform, please contact us immediately at [email protected] so that we may take prompt remedial action.
13 Third-Party Links
The 560bet platform may contain references or links to third-party websites, services, or resources that are not operated or controlled by 560bet. This Privacy Policy applies solely to Personal Data collected through the 560bet platform.
560bet bears no responsibility for the privacy practices, content, or data security of any third-party websites accessed via links on our platform. We recommend that you review the privacy policy of any third-party website before submitting Personal Data to that service.
14 Policy Amendments
560bet reserves the right to update, modify, or replace any provision of this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. The effective date at the top of this page will be updated accordingly each time a material change is made.
Where a material change affects your rights or how your data is processed in a way that requires your consent, we will notify you by email or through a prominent notice on the platform prior to the change taking effect. Continued use of the platform following publication of a revised Policy constitutes your acceptance of the updated terms.
We encourage you to review this page periodically to stay informed about how 560bet protects your personal information.
15 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the manner in which 560bet processes your Personal Data, please contact our Data Protection team using the details below:
When submitting a data rights request, please include your registered email address and account username to help us locate and verify your record promptly. We may need to request additional verification to confirm your identity before processing the request.