Gambling Should Always Be a Choice, Not a Compulsion
At 560bet, responsible gambling is not a checkbox — it is a core part of how we operate. We firmly believe that every Malaysian player who joins our platform deserves a safe, fair, and transparent betting environment where they remain fully in control of their experience.
The vast majority of our members enjoy sports betting, live casino, and slots as form of leisure — the same way someone in Kuala Lumpur might watch a Liga Super Malaysia match with a bet on the side, or enjoy an evening of live Baccarat as an occasional treat. For these players, gambling adds excitement to entertainment. That is the relationship with betting we want to support.
But we also understand that for a small number of people, gambling can shift from leisure to something more problematic. The tools, information, and support resources on this page exist for exactly that reason. Whether you need to set a spending cap, take a break, or exclude yourself completely, 560bet has the mechanisms in place — and we will never make them difficult to access.
What Responsible Gambling Looks Like
- ✔ Betting only what you can genuinely afford to lose
- ✔ Treating gambling as entertainment, not a source of income
- ✔ Setting a session time limit before you start playing
- ✔ Never chasing losses with larger bets
- ✔ Taking breaks and balancing gambling with other activities
- ✔ Reaching out for help if gambling feels out of control
Warning Signs to Watch For
- ✖ Betting money needed for rent, food, or bills
- ✖ Gambling to escape stress, anxiety, or emotional pain
- ✖ Lying to family or friends about how much you bet
- ✖ Feeling unable to stop even when you want to
Stay in Control with560bet's Safeguards
All of these tools are available to every registered560bet member, free of charge, from within your account settings or by contacting our support team.
Deposit Limits
Set a maximum daily, weekly, or monthly deposit cap on your account. Once chosen limit is reached, no further deposits will be accepted until the period resets. Changes that reduce your limit take effect immediately; increases require a 48-hour cooling period.
Session Time Limits
Define how long you can remain actively logged in during a single session. When your chosen duration expires, you will receive a notification and be automatically logged out. You can set limits from as short as 30 minutes up to 8 hours per session.
Reality Checks
Enable periodic on-screen notifications that display your total session time, number of bets placed, and current net win or loss position. Reality checks are available at 15-minute, 30-minute, and 60-minute intervals to keep you informed during extended sessions.
Cool-Off Period
Take a temporary break from the platform without permanently closing your account. Choose a cool-off period of 24 hours, 7 days, or 30 days. Your account is suspended immediately and cannot be reactivated until the period expires — even if you change your mind.
Self-Exclusion
Request permanent or indefinite exclusion from the 560bet platform. Self-exclusion is processed within 24 hours of your request. During the exclusion period, you will not be able to log in, deposit, or receive any marketing communications from us. Minimum exclusion period is 6 months.
Loss Limits
Set a maximum net loss threshold for daily, weekly, or monthly periods. Once your losses reach the limit you have defined, no further bets can be placed until the period resets. This tool works alongside deposit limits to provide comprehensive financial control.
Is Gambling Becoming a Problem?
Problem gambling does not always announce itself clearly. It often develops gradually — what starts as casual EPL match betting or a few rounds of Baccarat can, for some individuals, quietly grow into a pattern that causes real harm.
Recognising the warning signs early gives you the best chance of addressing the issue before it escalates. Review the signs listed here honestly. If several of them feel familiar, we encourage you to use one of our account tools or reach out for professional support.
There is no shame in asking for help. Every year, many Malaysians across Kuala Lumpur, Penang, Johor Bahru, and beyond seek support for gambling-related concerns — and the majority who do get appropriate help make a meaningful recovery.
"If you answer'yes' to several of the questions in our self-assessment checklist, please consider activating a deposit limit or cool-off period today, and speak to our support team."
Common Problem Gambling Warning Signs
You spend more money on gambling than you originally planned, regularly exceding your own mental budget.
You chase losses — placing increasingly large bets in an attempt to win back money you have already lost.
You gamble with money intended for essential expenses such as rent, utility bills, food, or school fees.
You hide your gambling activity from family members, friends, or your employer, or feel the need to lie about it.
You feel irritable, anxious, or restless when you are not able to gamble, or when you try to cut back.
Gambling occupies a disproportionate amount of your time and mental energy, affecting work, family, or social commitments.
You have borrowed money, sold assets, or taken out loans specifically to fund gambling.
Despite repeated attempts to stop or reduce your gambling, you find yourself unable to do so for any meaningful length of time.
Honest Questions to Ask Yourself
Answer these questions honestly. If you find yourself saying "yes" to several of them, it may be time to use one of our account tools or seek support.
Have you ever gambled for longer than you intended, or spent more money than you planned to?
Have you ever skipped meals, work, or social events because you were gambling or thinking about gambling?
Have you felt guilty, ashamed, or anxious about your gambling habits at any point in the past 12 months?
Have you tried to cut back or stop gambling, and found it harder than expected?
Have you used gambling as a way to deal with stress, low mood, boredom, or personal problems?
Have you hidden the extent of your gambling from someone close to you — a partner, parent, or friend?
Have you gambled with money that was needed for household bills, savings, or basic necessities?
Have you borrowed money or sold something of value specifically to fund gambling?
How to Request Self-Exclusion from 560bet
Self-exclusion is the most comprehensive responsible gambling tool we offer. Once activated, your account will be completely suspended — no logins, no deposits, no promotional communications. The process is straightforward and takes effect within 24 hours.
Self-exclusion requests submitted by a Member on an existing account will be honoured without question or pushback. We will never attempt to persuade you to reconsider.
Minimum period: 6 months
Available options: 6 months, 1 year,3 years, Permanent
Processing time: Within 24 hours of request
Fund withdrawal: Any remaining real-money balance
will be returned to your verified payment method following identity confirmation.
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1
Contact 560bet Support
Reach out to our support team via live chat on the platform, or by emailing [email protected] with the subject line "Self-Exclusion Request". Our team is available 24/7.
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2
Confirm Your Identity
To protect your account from unauthorised exclusion requests, our team will verify your identity using your registered details and/or KYC documents already on file.
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Choose Your Exclusion Period
Select your preferred exclusion duration: 6 months, 1 year, 3 years, or permanent exclusion. All options prevent any re-registration attempt during the exclusion period.
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Account Suspended & Funds Returned
Your account is suspended within 24 hours. Any real-money balance remaining will be processed back to your verified payment method (DuitNow, bank transfer, or e-wallet) within 3–5 business days.
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Seek Additional Support
We strongly encourage you to also reach out to a professional counseling or support service during your exclusion period. Details are listed in the Support Resources section below. You are not alone in this.
Malaysian & International Support Resources
The following organisations provide free, confidential support for gambling-related concerns. All contact details are provided as plain text — please use them if you need help.
Talian Kasih
Malaysia's national social welfare helpline, operated by the Ministry of Women, Family and Community Development. Free, confidential, 24-hour support for all Malaysians.
Hotline: 15999Befrienders Kuala Lumpur
A non-profit emotional support service based in Kuala Lumpur, offering confidential listening support for anyone experiencing emotional distress, including gambling-related stress and anxiety.
Hotline: 03-7627 2929GamCare
An internationally recognised charity providing information, advice, and support for anyone affected by problem gambling. GamCare offers online resources, self-assessment tools, and trained counselors.
gamcare.org.uk (web only)Gamblers Anonymous Malaysia
A fellowship of men and women who share their experiences, strength, and hope with each other. GA meetings are available across Malaysia including Kuala Lumpur, Penang, and Johor Bahru.
Contact via local GA chapter listingsHospital Psychiatric Services
Malaysian government hospitals — including Hospital Kuala Lumpur, Penang General Hospital, and Hospital Sultan Ismail in Johor Bahru — provide psychiatric and addiction counseling services.
Contact your nearest public hospital560bet Support Team
Our 24/7 support team can activate any responsible gambling tool on your account — deposit limits, session timers, cool-off periods, or self-exclusion — without judgement or delay.
[email protected]More at 560bet
If you are playing responsibly and in control, 560bet has everything you need for a great experience. Explore the platform or review our other policy pages below.
Visit the Homepage
Explore 560bet's full range of betting products — sports, live casino, slots, and more — available to Malaysian players aged 21 and above.
Go to HomepageBrowse the FAQ
Got questions about how responsible gambling tools work, or about deposits and withdrawals? Our FAQ has answers in plain English.
Read FAQTerms & Conditions
Review the full Terms and Conditions governing your 560bet account, including account eligibility, bonus rules, and withdrawal policies.
Read T&CsNeed to activate a responsible gambling tool right now? Contact us at [email protected] and our team will assist you immediately, 24/7. Play responsibly.21+ only.